Ordering & Shipping

How do I place my order?

A: That's easy. Just click the Get Started button on our homepage or click here to begin. If you have questions about the order process, you can call us at 1-888-565-8992 during our normal business hours and we'll walk you through the process.

Do you ship outside of the United States?

A: Absolutely! We can send your order internationally. You can review shipping options and delivery time estimates here.

Do you offer discounts?

A: Yes, from time to time. You may be required to enter a promo code at checkout to receive your discount. Please check our home page to see if we are currently running a special.

I want to give a custom case as a gift. Will the price I paid be seen by the recipient?

A: No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the recipient's address in the shipping details at checkout.

What happens if my case is damaged during shipping?

A: Although we're very proud of our protective packaging, sometimes accidents do happen. If your case is damaged during shipping, we're happy to provide you with a replacement case for free. Please contact us for details about how to return both your damaged package and custom case.

How long will it take for my product to be created and when will I receive it?

A: Great question! For most orders we need just 2 business days to produce your personalized MyCustomCase product. Once your transaction is completed, your item will be shipped using the shipping method you have designated. For more shipping details, please click here.