Our Policies

What kind of guarantees do you offer for products?

A: We offer an unconditional 30-day money back guarantee. If you're not satisfied for any reason, just reach out to us and we will certainly assist you!

What if I just don't like my custom case?

A: Well, we're happy to say that that's very unlikely. But if you're one of the few that is not 100% delighted with your custom mobile phone or device case, simply return your custom case to us within 30 days of receipt. We want you to be 100% happy with your MyCustomCase experience!

I've received my case and have a question or concern.

A: No problem. Just email or call us at 1-888-565-8992 now.

Is your site secure?

A: Absolutely. We transact business using a secure server that encrypts all of the information you provide. So you can be sure that your privacy is protected.

What is your privacy policy?

A: We treat your personal information with the utmost discretion. We'd love to have you on our mailing list so that we can let you know of special offers we run from time to time. For our full privacy policy, click here.

Can I combine my referral or promo code with a site-wide sale discount?

A: No, we're sorry, but discounts cannot be added together. Only one promotion code can be redeemed at a time and these code(s) cannot be combined with any existing site-wide sales. However, if you forget to enter your promotion code during checkout, please don't worry! Simply contact us, and we'll add any valid code to your order and credit you the difference. Please note that, unless otherwise stated, a promo code or referral code discount replaces any site wide discount.

Do you offer gift certificates?

A: Yes we do! Please Click Here to get started.

Do you have a return policy?

A: We want you to be 100% happy with your MyCustomCase experience. If for any reason you’re not satisfied with your order, you can return unused product within 30 days of receipt for a replacement or refund, subject to the exceptions found under our Returns/Refunds policy.